Overview

Call logs serve as the central hub for monitoring and analyzing all voice interactions. They provide detailed records of every call, including timing, duration, participants, outcomes, and AI-generated summaries. This comprehensive logging system helps you understand call patterns, identify areas for improvement, and maintain compliance with communication regulations.

Key Features

• Dual Log Types: Separate tracking for inbound and outbound calls with specialized data fields
• Real-time Recording Access: Direct playback of call recordings with embedded audio controls
• AI-Generated Summaries: Intelligent call summaries that capture key conversation points and outcomes
• Advanced Filtering: Date range selection, status filtering, and search capabilities
• Export Functionality: Download call data in CSV format for external analysis
• Status Tracking: Visual indicators for call completion status with color-coded badges
• Detailed Metadata: Comprehensive call information including duration, participants, and voice agents used

Inbound Call Logs

Inbound call logs track all incoming customer calls to your voice agents. These logs help you understand customer interactions, identify common inquiries, and measure the effectiveness of your inbound voice agents.

Inbound Log Data Fields

• Started At: Exact timestamp when the call began
• To: The phone number that received the call (your business number)
• From: The customer's phone number who initiated the call
• Duration: Total call length in minutes and seconds
• Status: Call outcome (Completed, Failed, No Answer, etc.)
• Recording: Direct access to call audio with embedded player controls
• Ended By: Whether the call was ended by the customer or voice agent
• Voice Agent: Which inbound voice agent handled the call
• Summary: AI-generated summary of the conversation and outcomes
  

Outbound Call Logs

Outbound call logs track all calls made by your voice agents as part of campaigns. These logs provide insights into campaign performance, contact success rates, and voice agent effectiveness.

Outbound Log Data Fields

• Created On: When the call was scheduled or created in the system
• Started At: Exact timestamp when the call began
• To: The recipient's phone number
• From: Your business phone number making the call
• Duration: Total call length in minutes and seconds
• Status: Call outcome (Completed, Failed, No Answer, etc.)
• Recording: Direct access to call audio with embedded player controls
• Answered By: Who answered the call (human, voicemail, etc.)
• Ended By: Whether the call was ended by the recipient or voice agent
• Campaign: Which campaign the call was part of
• Summary: AI-generated summary of the conversation and outcomes
• Understanding Call Status
  

Call status indicators help you quickly understand the outcome of each call. Status badges are color-coded for easy identification.

Call Status Types

• Completed: Call was successfully completed with full conversation
• Failed: Call failed to connect or was interrupted

Call Recordings

Every call is automatically recorded and stored securely. Recordings provide valuable insights for training, quality assurance, and dispute resolution.

Recording Features

• Automatic Recording: All calls are recorded by default for quality and compliance purposes
• Secure Storage: Recordings are encrypted and stored securely in the cloud
• Direct Playback: Listen to recordings directly in the browser without downloading
• Quality Control: Use recordings to review voice agent performance and customer interactions
• Training Material: Recordings can be used to improve voice agent responses and identify training needs

AI-Generated Summaries

Each call includes an intelligent summary generated by AI that captures the key points of the conversation, outcomes, and any action items.

AI Summary Features

• Conversation Overview: Summary of the main topics discussed during the call
• Key Outcomes: Important decisions, agreements, or conclusions reached
• Action Items: Any follow-up tasks or commitments made during the call
• Customer Sentiment: Analysis of customer satisfaction and emotional state
• Voice Agent Performance: Assessment of how well the voice agent handled the interaction

Data Export

Export call log data for external analysis, reporting, or integration with other business systems.

Export Capabilities

• CSV Format: Download data in comma-separated values format for spreadsheet analysis
• Complete Data: Export includes all call fields and metadata
• Filtered Exports: Export only the data that matches your current filters
• Batch Processing: Export large datasets for comprehensive analysis
• Integration Ready: Exported data can be imported into business intelligence tools