Overview

Phone numbers are the foundation of your calling infrastructure, serving as the primary contact points for both inbound and outbound communications. You can purchase local, toll-free, or international numbers depending on your target market and business requirements, with each number configurable for specific use cases.

The platform supports advanced features like number porting, call forwarding, geographic targeting, and vanity number selection. Each phone number can be assigned to specific voice agents, campaigns, or departments, with comprehensive labeling and management capabilities to organize your calling infrastructure effectively.

Compliance features ensure that your phone numbers meet regulatory requirements, including proper caller ID display, opt-out mechanisms, and adherence to calling hour restrictions. The system provides detailed analytics and performance tracking for each number to help optimize your calling strategy and ROI.

Purchasing Phone Numbers

Purchasing phone numbers is a straightforward process that allows you to acquire the right numbers for your business needs. The system provides a user-friendly interface for searching, selecting, and purchasing numbers with transparent pricing and immediate availability.

Phone Number Purchase Process

• STEP 1 Select your target country and enter the desired area code to search for available numbers. The system supports multiple countries including Canada and the United States with real-time availability checking.
• STEP 2 Review the list of available phone numbers in your selected area code. The system displays up to 6 available numbers at a time, allowing you to choose the best option for your business needs.
• STEP 3 Select your preferred phone number from the available options and provide a descriptive name for easy identification and management within your account.
• STEP 4 Confirm your purchase details including the phone number, assigned name, and monthly subscription cost of $5/month using your stored payment method.
• STEP 5 Complete the purchase to immediately activate your new phone number for use with voice agents, campaigns, or call forwarding configurations.

Phone Number Configuration

Once you've purchased a phone number, you can configure it for specific use cases and set up additional features to optimize its performance. Proper configuration ensures your numbers work effectively with your voice agents and calling campaigns.

Configuration Options

• Label Assignment: Give each phone number a descriptive label (e.g., 'Sales Line', 'Support Desk', 'Personal Number') to easily identify its purpose and manage multiple numbers effectively.
• Call Forwarding Setup: Optionally configure call forwarding to route incoming calls to another phone number. This feature is useful for backup purposes or when you want calls to ring on multiple devices.
• Voice Agent Assignment: Assign phone numbers to specific inbound or outbound voice agents to handle calls automatically. Each number can be dedicated to a particular agent or shared across multiple agents.
• Campaign Integration: Link phone numbers to outbound calling campaigns to serve as the caller ID for outgoing calls. This ensures consistent branding and caller identification for your campaigns.
• Geographic Targeting: Choose phone numbers with area codes that match your target market to improve local presence and increase answer rates for outbound campaigns.

Integration with Voice Agents and Campaigns

Phone numbers serve as the connection point between your voice agents and the outside world. Understanding how to properly integrate numbers with your agents and campaigns ensures optimal performance and customer experience.

Integration Capabilities

• Inbound Agent Assignment: Assign phone numbers to inbound voice agents to handle incoming calls automatically. Each number can be dedicated to a specific agent or shared across multiple agents based on your needs.
• Outbound Campaign Integration: Use phone numbers as caller ID for outbound campaigns to ensure consistent branding and improve answer rates. Local numbers typically result in higher contact rates.
• Transfer Number Configuration: Set up transfer numbers for inbound agents to route calls to human representatives when needed. Each transfer number can have descriptive labels for easy identification.
• Call Routing Logic: Configure intelligent call routing based on phone number, time of day, or caller information to ensure calls reach the most appropriate agent or department.
• Multi-Number Support: Manage multiple phone numbers for different departments, campaigns, or geographic regions while maintaining centralized control and monitoring.

Compliance and Regulatory Requirements

Phone number management includes important compliance considerations to ensure your calling activities meet legal and regulatory requirements. The platform provides features to help maintain compliance across all your calling operations.

Compliance Features

• Opt-out Mechanisms: Implement proper opt-out procedures for outbound campaigns to respect customer preferences and comply with anti-spam regulations and consumer protection laws.
• Calling Hour Restrictions: Configure calling hours to respect local regulations and customer preferences. The system can automatically restrict calls outside of permitted hours.
• Do Not Call Compliance: Integrate with Do Not Call lists and respect opt-out requests to maintain compliance with telemarketing regulations and avoid potential penalties.
• Record Keeping: Maintain detailed records of call activities, opt-out requests, and compliance measures to demonstrate adherence to regulatory requirements during audits or investigations.